a waitlist that moves when you share, and invite codes worth leaking
let people jump the queue by bringing friends, and make the way in a code people want badly enough to pass around.
the play
Two mechanics that feed each other. A waitlist where your place moves up when people sign up through your link, so every signup recruits. And invite codes as the only way in, scarce enough that people pass them around and post them.
what happened
Robinhood ran a waitlist for its zero-commission trading app where referring friends moved you up the queue. Co-founder Vlad Tenev said they wanted to “create an incentive for the most avid, most committed early adopters”.
| Robinhood | |
|---|---|
| the mechanic | sign up, get a link, move up the line for every friend who joins behind you |
| the list at public launch | Robinhood said 800,000 people had signed up for its waitlist. Fortune put the list at more than 700,000 |
| opened to everyone | Mar 12, 2015 |
Clubhouse was invite-only. New users started with two invites. Codes ended up for sale on eBay.
| Clubhouse | weekly active users (company figures) |
|---|---|
| January 2021 | 2 million |
| February 2021 | more than 10 million |
On Jul 21, 2021 Clubhouse dropped the waitlist and the invite system, and anyone could join.
why it works
| lever | what it does |
|---|---|
| every signup recruits | your place in line is a reason to share your link right after you sign up |
| the keenest users do the work | the people who want in most bring the most friends |
| scarcity is a story | a code you can’t easily get becomes something people ask for in public |
| leaks are distribution | a code posted in a group chat or a pinned message brings a wave of people in at once |
from my calls
if you invite more people, if you share it on twitter, we have you bumped up.
just have an invite code in the pinned message. someone went even leak invite code.
A consumer crypto app closed public signups for a week or two, so the only way in was a code. They gave sub-communities their own codes. When they relaunched with a new season, impressions spiked and lapsed users came back.
Another app ran invite-only through partner communities and turned roughly a fifth of visitors into active users.
For trader audiences I tell teams to run the community on Telegram before Discord, until they have a couple of thousand users.
cost vs payoff
| what | |
|---|---|
| cost | people you make wait, some of whom never come back |
| cost | policing fake signups and scripts that game the queue |
| payoff | a list that grows itself before you launch |
| payoff | the most motivated users arrive first |
| payoff | a launch day with a crowd already waiting |
how to steal it
| crypto app | consumer app | |
|---|---|---|
| the queue | a waitlist where each referral moves you up, shown as a live position | same |
| the codes | codes per community: one for each Telegram group, DAO or KOL’s audience | codes per user, a few each, more for active users |
| where codes leak | pinned messages in Telegram groups, X replies | group chats, X, Reddit |
| the reason to want in | early access to a season, points or a rank that only early users get | early access, a handle, a feature others don’t have yet |
| measure | invites sent per user, conversion of code holders to active users | same |
Run it like this:
- Give everyone who signs up a link and a visible place in line.
- Move them up for every friend who joins.
- Close public signups for a short window. Codes only.
- Hand each community its own code so you can see which ones convert.
- Open up on a set date with a new season or feature.
watch-outs
| watch-out | what to do |
|---|---|
| a code with no pull is, as I put it on a call, “terrible” | scarcity only works if people already want what’s behind the door. build the pull first |
| people game the queue | co-founder Baiju Bhatt told Quartz people were “writing scripts to move up the waitlist”. dedupe emails and check for bots |
| the buzz fades while the door is shut | Clubhouse’s downloads fell to just over 900,000 in April 2021 as rivals launched, three months before it dropped invites. set an opening date and keep it |
| codes get resold | tie codes to a community or a person so you know where they came from |
sources
- Robinhood ft. Vlad Tenev: reinventing finance for a new generation (Sequoia, Crucible Moments podcast)
- The free stock-trading app Robinhood is taking all comers (Quartz, Mar 2015)
- Start investing. Stop paying. (Robinhood Newsroom, Mar 12, 2015)
- How Robinhood, an investing app, is luring stock-market newbies (Fortune, Mar 2015)
- Clubhouse app: what is it and how do you get an invite? (The Guardian, Feb 2021)
- Clubhouse invites are selling (Highsnobiety)
- Clubhouse feels like a party, by Anna Wiener (The New Yorker)
- Clubhouse, a tiny audio chat app, breaks through (The New York Times, Feb 2021)
- Welcoming more voices (Clubhouse blog, Jan 2021, archived)
- Clubhouse reaches a $1 billion valuation (Fortune, Jan 2021)
- Clubhouse hires Android developer (CNBC, Feb 2021)
- Clubhouse's pandemic user growth (The Hollywood Reporter, Nov 2021)
- Clubhouse opens wide: invites no longer required (Clubhouse blog, Jul 2021, archived)
- Clubhouse is now out of beta and open to everyone (TechCrunch, Jul 2021)
- Clubhouse downloads plummet to 900,000 in April as competition grows (9to5Mac, May 2021)