go narrow: own one city or one country before you add a second
win one place so completely that people use you without being asked. open the next place only after that.
the play
Pick one place, like a campus or a country. Do everything there until the product spreads on its own inside it. Then open place number two, and run the same playbook.
what happened
| company | the one place | how long | then |
|---|---|---|---|
| Harvard only, from Feb 4, 2004. more than 650 students had registered by Feb 8, four days in | about three weeks | Columbia, Stanford and Yale between Feb 25 and Mar 1, 2004. about 1 million users by Dec 30, 2004 | |
| Uber | San Francisco only, from mid-2010 | about 11 months | New York officially launched in May 2011, then more US cities through the rest of 2011 |
The walls were deliberate. The New Yorker wrote that Facebook’s school-by-school walls “preserved the site’s intimacy”.
why it works
| lever | what it does |
|---|---|
| density beats reach | one campus where everyone is on it is worth more than ten where a few are. network products only work when the people you know are there |
| one place, one playbook | you learn what works on the ground once, then copy it. a second market halves the attention on the first |
| the playbook travels | The New Yorker says Facebook launched at Columbia, Yale and Stanford, “where it quickly became just as popular as it was at Harvard” |
| a clear story for investors | ”we own X” is easier to fund than “we have a few users in six places” |
from my calls
no brainer that you should only do vietnam and then stop everything else.
how startups go far and wide. by going narrow, extremely narrow.
A stablecoin payments team had a few thousand users from ground-level work in one southeast asian country: merchant QR payments and groups of foreigners living there. They wanted to add a few adjacent products next.
I told them to stop everything else. If you can’t pick one bet now, you won’t be able to raise in six months, because nobody can tell what you are. And the work they’d already done is rare. I called it “crappy ground level work which very few founders in crypto can do”. That’s the moat. Spreading it across four products throws it away.
cost vs payoff
| what | |
|---|---|
| cost | a smaller headline number for a while |
| cost | saying no to markets and features that look easy |
| payoff | density: in one place the product spreads person to person |
| payoff | a playbook you can copy to the next place |
| payoff | a sharper fundraising story |
how to steal it
| crypto app | consumer app | |
|---|---|---|
| the place | one country or one chain’s community | one campus or one city |
| ground work | merchants, local Telegram groups, meetups, the foreigner and expat groups | campus reps, local events, the groups where your users already hang out |
| what “owned” looks like | people in that place pay or trade with it without you asking | people in that place sign up because their friends are on it |
| when to add place two | when place one grows without your hands on it | same |
| measure | weekly active users in the place, organic signups, merchant count | weekly active users in the place, share of the target group signed up |
Run it like this:
- Pick the place where you already have the most pull.
- Write down the products and countries you’ll stop.
- Do the ground work yourself, starting with merchants and local groups.
- Set the bar for “owned” before you start, and open place two only when you hit it.
watch-outs
| watch-out | what to do |
|---|---|
| investors ask about market size | show density and growth inside the one place, plus the list of places that come next |
| ”just one more product” creep | every new product is a new market. treat it like opening a second country |
| picking a place that’s too small | it has to be big enough to prove the model and hold a real community |
| staying too long | once place one grows on its own, the playbook is proven. move |
sources
- Hundreds register for new Facebook website (The Harvard Crimson, Feb 9, 2004)
- Facebook expands beyond Harvard (The Harvard Crimson, Mar 1, 2004)
- How Facebook escaped Harvard (Harvard Magazine)
- Me media, by John Cassidy (The New Yorker, May 2006)
- Facebook launches (History.com)
- December 30: the one millionth user registers at Facebook (Computer History Museum)
- We're going global with big funding, by Travis Kalanick (Uber blog, Dec 2011)
- UberCab takes the hassle out of booking a car service (TechCrunch, Jul 2010)
- Celebrating Uber's NYC launch (Uber Newsroom, May 2011)
- Car-service app Uber heads for NYC market (Engadget, May 2011)